Vonage API incident

Chile SMS - Delivery Degradation towards Entel PCS

Minor Resolved View vendor source →

Vonage API experienced a minor incident on March 17, 2026 affecting SMS Latin America, lasting 7h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 05:54 AM UTC
Resolved
Mar 17, 2026, 01:26 PM UTC
Duration
7h 32m
Detected by Pingoru
Mar 17, 2026, 05:54 AM UTC

Affected components

SMS Latin America

Update timeline

  1. investigating Mar 17, 2026, 05:54 AM UTC

    Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Mar 17, 2026, 12:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2026, 01:26 PM UTC

    This incident has been resolved.