Disruption - Number Deactivation Feed Unavailability

Update timeline

1. investigating May 06, 2026, 11:15 AM UTC

   We are aware of issues that may be impacting some Vonage customer's number deactivation services due to a third party interruption that is affecting multiple providers. We are working closely with our third party as they work to resolve the issue. We'll provide further updates within next one hour Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. identified May 06, 2026, 12:06 PM UTC

   Following a service interruption reported by our third party, the issue has been identified. We remain closely engaged with them as they work to fully resolve the issue. We'll provide further updates once the service is fully restored Thank you for your patience and understanding If you have any questions, please contact api.support.vonage.com

3. identified May 06, 2026, 06:41 PM UTC

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Number Deactivation feed. We are closely engaged with our third party as they work to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

4. resolved May 07, 2026, 10:54 AM UTC

   Vonage services are fully restored following the interruption in Number Deactivation from 2026-04-30 at 2:30 UTC until 2026-05-07 at 04:00:00 UTC. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com