Volterra incident
F5 Distributed Cloud - Service Degradation - Increase in 5xx responses - INC-20251029-406
Volterra experienced a minor incident on October 29, 2025 affecting Bot Defense and DNS, lasting 10h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:16 PM UTC
This advisory is to inform you that we are currently investigating reports of service degradation affecting multiple tenants. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 04:00PM; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.
- investigating Oct 29, 2025, 04:48 PM UTC
We are currently investigating a service disruption that shows strong indicators of being related to a wider Microsoft Azure platform issue. Initial telemetry and customer impact patterns align with the symptoms reported on Azure's official status page. At this time, we are treating the issue as a suspected third-party (Azure) incident. We are actively monitoring updates from Microsoft and assessing the downstream impact to our services and customers.
- identified Oct 29, 2025, 07:46 PM UTC
The F5 Distributed Cloud team is aware of an ongoing issue causing network connectivity errors. Our third-party vendor is actively working to resolve the problem. We will share updates as soon as they become available. If you experience any issues, please contact F5 Support for further assistance.
- resolved Oct 30, 2025, 03:12 AM UTC
The F5 Distributed Cloud team has confirmed that the Azure incident has been fully resolved. Our services have remained stable and operational upon continued monitoring. If you're experiencing any service degradation, please contact our support team to follow up accordingly.