F5 Distributed Cloud - Service Degradation - Delay in Access Console Logs - INC-20261008-528

Update timeline

1. investigating Oct 08, 2026, 03:30 PM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Log Relay (GLR) and Access Logs in multiple regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 10/08/2026, 15:28 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. identified Oct 08, 2026, 04:24 PM UTC

   The F5 Distributed Cloud team identified an issue affecting the availability of Distributed Cloud Security and Access Logs. Mitigation actions have been completed, and affected services are currently recovering toward normal operating levels. Our engineering teams continue to closely monitor the platform to confirm sustained service stability. A final update will be provided once resolution has been fully validated. Thank you for your patience and understanding.

3. monitoring Oct 08, 2026, 07:48 PM UTC

   The F5 Distributed Cloud team has completed mitigation actions for the issue affecting the availability of Distributed Cloud Security and Access Logs. Services are now operating normally. Distributed Cloud Console core services and Global Logs Receiver (GLR) functionality remained operational and unaffected throughout this service event. We will continue to monitor the platform to ensure ongoing service stability. Thank you for your patience and understanding as we worked to resolve this issue.

4. resolved Oct 09, 2026, 01:10 AM UTC

   We are pleased to confirm that the issue has been fully resolved. All affected services have been restored and are operating normally, with no further impact anticipated. We sincerely appreciate your patience and understanding throughout the resolution process. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team. If you have any questions or need assistance, please contact our Support team: - Email support: [email protected] - Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931 Thank you for your patience and understanding. Sincerely, F5 Distributed Cloud