F5 Distributed Cloud - Service Degradation - XC Console down - INC-20260225-441 #3

Update timeline

1. investigating Feb 25, 2026, 07:46 PM UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting the XC console. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 02/25/2026, 19:35 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

2. monitoring Feb 25, 2026, 08:52 PM UTC

   F5 has identified the cause of the access issues to the Distributed Cloud Console, and a fix has been implemented. The accessibility to the console has been restored. During and after the event, other services remain fully operational. Our internal teams continue to monitor the environment closely to ensure stability. If you experience any issues, please contact F5 Support for further assistance

3. resolved Feb 26, 2026, 12:09 AM UTC

   The F5 Distributed Cloud console continues to operate normally and remain in steady state. All other services remain fully operational. If you have any questions or concerns, please do not hesitate to contact our support team. This incident has been marked as resolved.