Emergency Services - PSAP Incident Notification

Update timeline

1. resolved Mar 14, 2026, 10:18 AM UTC

   Type: Incident Duration: 4 hours and 42 minutes Affected Components: Emergency Services (e911) Mar 14, 10:18:10 GMT+0 - Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 5261 - Belmont County Communications Center, OH FCC ID 5262 - Belpre Police Department, OH FCC ID 5264 - Bexley Police Department, OH FCC ID 5304 - Columbus Police Department, OH FCC ID 8843 - Columbus Regional Airport Authority, OH FCC ID 5307 - Coshocton County Sheriffs Office, OH FCC ID 5330 - Fairfield County Sheriffs Office, OH FCC ID 5334 - Fayette County Sheriffs Office, OH FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH FCC ID 5340 - Gahanna Division of Police, OH FCC ID 5342 - Gallia County E9-1-1, OH FCC ID 5348 - Grandview Heights Police Department, OH FCC ID 5353 - Grove City Police Department, OH FCC ID 5380 - Jefferson County 9-1-1, OH FCC ID 5391 - Lancaster Police Department, OH FCC ID 5392 - Lawrence County 9-1-1, OH FCC ID 5404 - Madison County Sheriff, OH FCC ID 5431 - Monroe County Sheriff Department, OH FCC ID 5440 - Muskingum County Sheriff, OH FCC ID 5442 - New Albany Communications Center, OH FCC ID 5322 - Northwest Regional Emergency Communications Center, OH FCC ID 5464 - Ohio State University Police, OH FCC ID 5443 - Perry County 911 Center, OH FCC ID 5484 - Pickerington Police Department, OH FCC ID 5490 - Reynoldsburg Police Department, OH FCC ID 5545 - Washington County Sheriffs Office, OH FCC ID 5556 - Westerville Communications Center, OH FCC ID 5559 - Whitehall Police Department, OH FCC ID 5575 - Zanesville Police, OH _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. _We’ll continue providing updates regularly and as soon as they become available._ Mar 14, 11:20:11 GMT+0 - Investigating - _Geographic Area and/or PSAPs Potentially Affected:_ _Potentially Affected Impacted PSAPs:_ _FCC ID 5304 - Columbus Police Department, OH_ _FCC ID 5330 - Fairfield County Sheriffs Office, OH_ _FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH_ _FCC ID 5340 - Gahanna Division of Police, OH_ _FCC ID 5353 - Grove City Police Department, OH_ _FCC ID 5442 - New Albany Communications Center, OH_ _FCC ID 5322 - Northwest Regional Emergency Communications Center, OH_ _FCC ID 5484 - Pickerington Police Department, OH_ _FCC ID 5556 - Westerville Communications Center, OH_ _Non-Impacted PSAPs:_ _FCC ID 5261 - Belmont County Communications Center, OH_ _FCC ID 5262 - Belpre Police Department, OH_ _FCC ID 5264 - Bexley Police Department, OH_ _FCC ID 8843 - Columbus Regional Airport Authority, OH_ _FCC ID 5307 - Coshocton County Sheriffs Office, OH_ _FCC ID 5334 - Fayette County Sheriffs Office, OH_ _FCC ID 5342 - Gallia County E9-1-1, OH_ _FCC ID 5348 - Grandview Heights Police Department, OH_ _FCC ID 5380 - Jefferson County 9-1-1, OH_ _FCC ID 5391 - Lancaster Police Department, OH_ _FCC ID 5392 - Lawrence County 9-1-1, OH_ _FCC ID 5404 - Madison County Sheriff, OH_ _FCC ID 5431 - Monroe County Sheriff Department, OH_ _FCC ID 5440 - Muskingum County Sheriff, OH_ _FCC ID 5464 - Ohio State University Police, OH_ _FCC ID 5443 - Perry County 911 Center, OH_ _FCC ID 5490 - Reynoldsburg Police Department, OH_ _FCC ID 5545 - Washington County Sheriffs Office, OH_ _FCC ID 5559 - Whitehall Police Department, OH_ _FCC ID 5575 - Zanesville Police, OH_ _Impact of the issue:_ Our emergency service provider continues to investigate. Our emergency service provider has been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing has been identified and implementation is in progress. Mitigation efforts continue. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available. _We’ll continue providing updates regularly and as soon as they become available._ Mar 14, 15:00:20 GMT+0 - Resolved - This incident has been resolved.