VoIP.ms incident

CDR Updates Delayed

Major Resolved

VoIP.ms experienced a major incident on October 12, 2026 affecting VoIP.ms Platform (Call Detail Records), lasting 16h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 11:30 PM UTC
Resolved
Oct 13, 2026, 04:07 PM UTC
Duration
16h 37m
Detected by Pingoru
Oct 12, 2026, 11:30 PM UTC

Affected components

VoIP.ms Platform (Call Detail Records)

Update timeline

  1. investigating Oct 12, 2026, 11:30 PM UTC

    We are aware of an issue affecting CDR updates. At this time, CDR data is not being updated as expected. Our team is actively investigating the root cause and working diligently to resolve the issue as soon as possible. Call services continue to operate normally and are not affected. Thank you for your patience and understanding.

  2. identified Oct 13, 2026, 03:36 PM UTC

    We have identified the issue and are actively working to resolve it. We will provide further updates as soon as possible.

  3. resolved Oct 13, 2026, 04:07 PM UTC

    We identified an error in the Call Detail Record process that was preventing the Customer Portal CDR from being updated. The issue has been identified and corrected, and additional measures have been implemented to help prevent it from happening again. No data was lost. The Customer CDR is currently up to date and functioning properly. Thank you very much for your patience and understanding.