VMware Workspace ONE incident

Workspace ONE Intelligence: Service Degradation (United States)

VMware Workspace ONE experienced a major incident on October 1, 2025 affecting Console Access - United States, lasting 8h 58m. The incident has been resolved; the full update timeline is below.

Started: Oct 01, 2025, 12:06 AM UTC
Resolved: Oct 01, 2025, 09:04 AM UTC
Duration: 8h 58m
Detected by Pingoru: Oct 01, 2025, 12:06 AM UTC

Affected components

Console Access - United States

Update timeline

investigating Oct 01, 2025, 12:06 AM UTC

Workspace ONE Intelligence is investigating reports that user experience scores are not being calculated. Engineering is engaged and is currently working on a fix. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
resolved Oct 01, 2025, 09:04 AM UTC

The Omnissa Intelligence team has resolved the incident: - user experience scores are now operating as expected.