VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Database Maintenance- Maintenance Window: Saturday, September 26, 2026, 02:30 UTC – Ireland Region.
VMware Workspace ONE experienced a notice incident on September 13, 2026 affecting Horizon Cloud Service Next-Gen - Germany and Horizon Cloud Service Next-Gen - Ireland and 1 more component, lasting 12d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Sep 13, 2026, 05:26 AM UTC
Horizon Cloud Service Next-Gen is going to perform database maintenance in the Europe Region during the following maintenance window. Maintenance Window: • Start: Saturday, September 19, 2026, 01:30 UTC • End: Saturday, September 19, 2026, 05:30 UTC Impact: • There is no impact on existing desktop or application sessions. • End users launching new sessions may experience increased latency; however, retrying the operation should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (status.workspaceone.com) until the maintenance activity is complete.
- scheduled Sep 16, 2026, 05:36 AM UTC
We will be undergoing scheduled maintenance during this time.
- scheduled Sep 16, 2026, 05:41 AM UTC
We will be undergoing scheduled maintenance during this time.
- in progress Sep 26, 2026, 02:30 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.