VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Database Maintenance- Maintenance Window: Monday, September 28, 2026, 15:30 UTC – India Region.
VMware Workspace ONE experienced a notice incident on September 18, 2026 affecting Regional Data Shard - India, lasting 10d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Sep 18, 2026, 12:05 PM UTC
Horizon Cloud Service Next-Gen is going to perform database maintenance in the India Region during the following maintenance window. Maintenance Window: • Start: Monday, September 28, 2026, 15:30 UTC • End: Monday, September 28, 2026, 19:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
- in progress Sep 28, 2026, 03:30 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.