VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Database Maintenance - Maintenance Window: Wednesday, October 07, 2026, 05:30 UTC – US Region.
VMware Workspace ONE experienced a notice incident on September 30, 2026 affecting Universal Console - US and Horizon Portal - Broker - US, lasting 6d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Sep 30, 2026, 02:38 PM UTC
Horizon Cloud Service Next-Gen is going to perform database maintenance in the US Region during the following maintenance window. Maintenance Window: • Start: Wednesday, October 7, 2026 05:30 AM UTC • End: Wednesday, October 7, 2026 09:30 AM UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. Required Action: You must allow the new JP2 HDC IP addresses prior to the maintenance window to prevent intermittent authentication and console connectivity failures. • Update your whitelisting using the IP addresses listed in KB6000374 (https://kb.omnissa.com/s/article/6000374). Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
- in progress Oct 07, 2026, 05:30 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.