VMware Workspace ONE incident
Workspace ONE Hub Services Admin UI: Launch From Omnissa Connect / (All) (Full Region)
VMware Workspace ONE experienced a notice incident on October 2, 2026 affecting Workspace ONE Hub Services Catalog - US1 and Omnissa Access - US2 and 1 more component, lasting 8h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 08:03 PM UTC
Omnissa Access and Workspace ONE Hub Services is investigating reports of issues launching applications in workspaceair.com. We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
- identified Oct 02, 2026, 08:51 PM UTC
In Omnissa Connect, some users may see that their Hub Services tile is missing under "Launch Services". As a workaround, you can: 1. Sign in to Omnissa Connect. 2. Under Launch Services, select the Access tile. 3. On Access Admin Console, in the top-right corner, select the catalog menu icon, then choose User Portal. 4. Select your avatar in Hub Services User Portal, then choose Manage Hub Experience.
- monitoring Oct 03, 2026, 04:59 AM UTC
Omnissa is evaluating options to improve this experience; more information will be shared in an upcoming communication
- resolved Oct 03, 2026, 04:59 AM UTC
This incident has been resolved.