VMware Workspace ONE Outage History

Started Sep 30, 2026, 02:37 PM UTC· resolved Oct 06, 2026, 05:08 AM UTC

1. scheduled Sep 30, 2026, 02:37 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the Ireland Region during the following maintenance window. Maintenance Window: • Start: Tuesday, October 6, 2026 03:00 AM UTC • End: Tuesday, October 6, 2026 07:00 AM UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. Required Action: You must allow the new JP2 HDC IP addresses prior to the maintenance window to prevent intermittent authentication and console connectivity failures. • Update your whitelisting using the IP addresses listed in KB6000374 (https://kb.omnissa.com/s/article/6000374). Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Oct 06, 2026, 03:00 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Oct 06, 2026, 05:08 AM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

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Started Sep 30, 2026, 05:45 AM UTC· resolved Sep 30, 2026, 05:56 AM UTC

1. investigating Sep 30, 2026, 05:45 AM UTC

   Omnissa Connect is investigating reports of issues. We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. identified Sep 30, 2026, 05:48 AM UTC

   Omnissa Connect continues to experience issues. Operations teams have identified the issue and are working to resolve it.

3. monitoring Sep 30, 2026, 05:55 AM UTC

   Omnissa Connect has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

4. resolved Sep 30, 2026, 05:56 AM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 30, 2026, 05:06 AM UTC· resolved Oct 06, 2026, 11:30 AM UTC

1. scheduled Sep 30, 2026, 05:06 AM UTC

   Omni are performing maintenance on infrastructure in United States, Canada, Germany, United Kingdom, Ireland. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 06, 2026, 08:30 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 06, 2026, 09:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 06, 2026, 11:30 AM UTC

   The scheduled maintenance has been completed.

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Started Sep 30, 2026, 05:03 AM UTC· resolved Oct 05, 2026, 11:30 AM UTC

1. scheduled Sep 30, 2026, 05:03 AM UTC

   Omni are performing maintenance on infrastructure in Japan, Australia, Singapore, India. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Oct 05, 2026, 08:30 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 05, 2026, 09:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 05, 2026, 11:30 AM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Sep 25, 2026, 05:10 PM UTC· resolved Sep 25, 2026, 06:39 PM UTC

1. investigating Sep 25, 2026, 05:10 PM UTC

   Omnissa Access and Workspace ONE Hub Services is investigating intermittent performance issues in workspaceoneaccess.com. We will provide more information shortly.

2. monitoring Sep 25, 2026, 05:42 PM UTC

   Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

3. resolved Sep 25, 2026, 06:39 PM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 23, 2026, 05:00 AM UTC· resolved Oct 03, 2026, 05:22 PM UTC

1. scheduled Sep 23, 2026, 05:00 AM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the Japan Region during the following maintenance window. Maintenance Window: • Start: Thursday, October 01, 2026, 14:00 UTC • End: Thursday, October 01, 2026, 18:00 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. scheduled Sep 29, 2026, 04:05 AM UTC

   We will be undergoing scheduled maintenance during this time.

3. in progress Oct 03, 2026, 03:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 03, 2026, 05:22 PM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 22, 2026, 12:08 PM UTC· resolved Sep 22, 2026, 12:08 PM UTC

1. resolved Sep 22, 2026, 12:13 PM UTC

   Omnissa Access and Workspace ONE Hub Services investigated reports of issues with login and launch in *.in.wss.workspaceone.com. The issue has been resolved. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

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Started Sep 21, 2026, 11:50 AM UTC· resolved Sep 30, 2026, 04:36 AM UTC

1. scheduled Sep 21, 2026, 11:50 AM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the UK Region during the following maintenance window. Maintenance Window: • Start: Wednesday, September 30, 2026, 02:30 UTC • End: Wednesday, September 30, 2026, 06:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Sep 30, 2026, 02:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Sep 30, 2026, 04:36 AM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 21, 2026, 11:49 AM UTC· resolved Sep 28, 2026, 04:17 AM UTC

1. scheduled Sep 21, 2026, 11:49 AM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the Germany Region during the following maintenance window. Maintenance Window: • Start: Monday, September 28, 2026, 02:30 UTC • End: Monday, September 28, 2026, 06:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Sep 28, 2026, 02:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Sep 28, 2026, 04:17 AM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 20, 2026, 10:29 AM UTC· resolved Oct 17, 2026, 06:46 PM UTC

1. scheduled Sep 20, 2026, 10:29 AM UTC

   Workspace ONE UEM is scheduled to undergo maintenance on October 17th, 2026. Maintenance Window: • Start: Saturday, October 17th, 2026, 15:00 UTC • End: Saturday, October 17th, 2026, 19:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 17, 2026, 02:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 17, 2026, 03:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 17, 2026, 06:46 PM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 10:24 AM UTC· resolved Oct 11, 2026, 06:05 AM UTC

1. scheduled Sep 20, 2026, 10:24 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 11th, 2026 Maintenance Window: • Start: Saturday, October 11th, 2026, 1:00 UTC • End: Saturday, October 11th, 2026, 5:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 11, 2026, 12:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 11, 2026, 01:00 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. in progress Oct 11, 2026, 04:58 AM UTC

   Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates. During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay: cn1258 cn1319 cn1343 cn135 cn1354 cn1359 cn137 cn1373 cn138 cn1396 cn1397 cn1427 cn1439 cn1452 cn1496 cn1497 cn1538 cn1539 cn1702 cn1901 cn1977 cn1978 cn1980 cn2505 cn274 cn2752 cn2753 cn7001 cn996 We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

5. in progress Oct 11, 2026, 05:37 AM UTC

   Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates. During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay: cn1258 cn1319 cn1343 cn135 cn1354 cn1359 cn137 cn1373 cn138 cn1396 cn1397 cn1427 cn1439 cn1452 cn1496 cn1497 cn1538 cn1539 cn1702 cn1901 cn1977 cn1978 cn1980 cn2505 cn274 cn2752 cn2753 cn7001 cn996 We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

6. completed Oct 11, 2026, 06:05 AM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 10:22 AM UTC· resolved Oct 10, 2026, 04:58 AM UTC

1. scheduled Sep 20, 2026, 10:22 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 10th, 2026. Maintenance Window: • Start: Saturday, October 10th, 2026, 1:00 UTC • End: Saturday, October 10th, 2026, 5:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 10, 2026, 12:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 10, 2026, 01:01 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 10, 2026, 04:58 AM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 10:19 AM UTC· resolved Oct 10, 2026, 04:59 AM UTC

1. scheduled Sep 20, 2026, 10:19 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 10th, 2026. Maintenance Window: • Start: Saturday, October 10th, 2026, 1:00 UTC • End: Saturday, October 10th, 2026, 5:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 10, 2026, 12:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 10, 2026, 01:02 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 10, 2026, 04:59 AM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 10:15 AM UTC· resolved Oct 10, 2026, 04:59 AM UTC

1. scheduled Sep 20, 2026, 10:15 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 10th, 2026. Maintenance Window: • Start: Saturday, October 10th, 2026, 1:00 UTC • End: Saturday, October 10th, 2026, 5:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 10, 2026, 12:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 10, 2026, 01:00 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 10, 2026, 04:59 AM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 09:57 AM UTC· resolved Oct 09, 2026, 06:01 PM UTC

1. scheduled Sep 20, 2026, 09:57 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 9th, 2026 Maintenance Window: • Start: Friday, October 9th, 2026, 15:00 UTC • End: Friday, October 9th, 2026, 19:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 09, 2026, 02:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 09, 2026, 03:01 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 09, 2026, 06:01 PM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 09:55 AM UTC· resolved Oct 09, 2026, 06:02 PM UTC

1. scheduled Sep 20, 2026, 09:55 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 9th, 2026 Maintenance Window: • Start: Friday, October 9th, 2026, 15:00 UTC • End: Friday, October 9th, 2026, 19:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 09, 2026, 02:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 09, 2026, 03:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 09, 2026, 06:02 PM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 09:52 AM UTC· resolved Oct 09, 2026, 06:08 PM UTC

1. scheduled Sep 20, 2026, 09:52 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 9th, 2026 Maintenance Window: • Start: Friday, October 9th, 2026, 15:00 UTC • End: Friday, October 9th, 2026, 19:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 09, 2026, 02:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 09, 2026, 03:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 09, 2026, 06:08 PM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 20, 2026, 09:50 AM UTC· resolved Oct 09, 2026, 07:25 PM UTC

1. scheduled Sep 20, 2026, 09:50 AM UTC

   Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 9th, 2026 Maintenance Window: • Start: Friday, October 9th, 2026, 15:00 UTC • End: Friday, October 9th, 2026, 19:00 UTC Change: Infrastructure Patching Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts. For more information, please refer to the FAQ : https://kb.omnissa.com/s/article/2960724 Downtime: 5 min on average System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. scheduled Oct 09, 2026, 02:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Oct 09, 2026, 03:02 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 09, 2026, 07:25 PM UTC

   Scheduled maintenance is now complete. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Read the full incident report →

Started Sep 18, 2026, 07:10 PM UTC· resolved Sep 30, 2026, 03:00 AM UTC

1. scheduled Sep 18, 2026, 07:10 PM UTC

   Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for cns.gc.workspaceone-gov.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information. Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

2. scheduled Sep 29, 2026, 11:00 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Sep 30, 2026, 12:00 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Sep 30, 2026, 03:00 AM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Sep 18, 2026, 12:14 PM UTC· resolved Sep 29, 2026, 08:07 AM UTC

1. scheduled Sep 18, 2026, 12:14 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the US Region during the following maintenance window. Maintenance Window: • Start: Tuesday, September 29, 2026, 05:30 UTC • End: Tuesday, September 29, 2026, 09:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Sep 29, 2026, 05:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Sep 29, 2026, 08:07 AM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 18, 2026, 12:06 PM UTC· resolved Sep 26, 2026, 03:29 PM UTC

1. scheduled Sep 18, 2026, 12:06 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the Australia Region during the following maintenance window. Maintenance Window: • Start: Saturday, September 26, 2026, 13:30 UTC • End: Saturday, September 26, 2026, 17:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Sep 26, 2026, 01:30 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Sep 26, 2026, 03:29 PM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 18, 2026, 12:05 PM UTC· resolved Sep 28, 2026, 06:36 PM UTC

1. scheduled Sep 18, 2026, 12:05 PM UTC

   Horizon Cloud Service Next-Gen is going to perform database maintenance in the India Region during the following maintenance window. Maintenance Window: • Start: Monday, September 28, 2026, 15:30 UTC • End: Monday, September 28, 2026, 19:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Sep 28, 2026, 03:30 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Sep 28, 2026, 06:36 PM UTC

   Horizon Cloud Service Next-Gen Database Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 16, 2026, 05:42 PM UTC· resolved Oct 05, 2026, 06:16 AM UTC

1. scheduled Sep 16, 2026, 05:42 PM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Sep 30, 2026, 11:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Sep 30, 2026, 12:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 05, 2026, 06:16 AM UTC

   The scheduled maintenance has been completed.

Read the full incident report →

Started Sep 16, 2026, 04:52 PM UTC· resolved Sep 23, 2026, 04:39 AM UTC

1. scheduled Sep 16, 2026, 04:52 PM UTC

   Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access. Maintenance Window: • Start: Wednesday, September 23, 2026 03:30 AM UTC • End: Wednesday, September 23, 2026 06:30 AM UTC Impact: • There is no impact on end-users and their ability to connect to their desktops. • During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

2. in progress Sep 23, 2026, 03:30 AM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed Sep 23, 2026, 04:39 AM UTC

   Horizon Cloud Service Console Access Weekly Maintenance is now complete. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Read the full incident report →

Started Sep 16, 2026, 12:31 PM UTC· resolved Oct 05, 2026, 06:21 AM UTC

1. scheduled Sep 16, 2026, 12:31 PM UTC

   Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

2. scheduled Sep 21, 2026, 11:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Sep 21, 2026, 12:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. completed Oct 05, 2026, 06:21 AM UTC

   The scheduled maintenance has been completed.

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