Vita Mojo incident
Orders are marked as paid with a 10-15 minutes delay
Resolved after 1 hour 31 minutes, affecting Order Service and Payment Service, on April 6, 2023.
I am now marking this incident as resolved. We are confident the problem was mitigated and we have measures in place to prevent it going forward. We will update on root cause once we have all the information together.
Affected components
Update timeline
- investigating Apr 06, 2023, 12:31 PM UTC
We are currently investigating issues causing the orders to be marked as payed with a delay of 10-15 minutes. This would affect all KDS and order history screens not showing orders as paid when they should.
- monitoring Apr 06, 2023, 12:39 PM UTC
The system is now operating back at normal speed. We have identified where the problem originated and are now investigating root cause further and monitoring.
- resolved Apr 06, 2023, 02:02 PM UTC
I am now marking this incident as resolved. We are confident the problem was mitigated and we have measures in place to prevent it going forward. We will update on root cause once we have all the information together.
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