Vita Mojo incident
Uber Eats orders not coming through to the KMS screens
Resolved after 46 minutes, affecting Order Service, on November 2, 2023.
We are confident this incident is now resolved and all Uber Eats orders are coming in. We are still investigated what triggered this with the Uber Eats technical team.
Affected components
Update timeline
- investigating Nov 02, 2023, 01:25 PM UTC
We are aware of an issue whereby Uber Eats orders are not displaying on the VM KMS. We are investigating this as a top priority and are in communication with the Uber Eats technical team. We will revert with an update as soon as we have more information.
- investigating Nov 02, 2023, 01:29 PM UTC
We are now seeing successful orders coming through since 13:18. We are still investigating the issue.
- resolved Nov 02, 2023, 01:47 PM UTC
We are confident this incident is now resolved and all Uber Eats orders are coming in. We are still investigated what triggered this with the Uber Eats technical team.
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