Adyen terminal payments degraded

Update timeline

1. investigating Dec 06, 2023, 12:49 PM UTC

   We have identified an issue that is affecting some payments from 12:26 UK. This is due to an Adyen incident resulting in degraded performance noted here: https://status.adyen.com/ We will continue to monitor the situation for a resolution from Adyen. We will provide further updates throughout the incident as needed and once resolved.

2. identified Dec 06, 2023, 01:05 PM UTC

   The incident is still ongoing meaning that clients using Adyen terminals for payments may be experiencing elevated failure rates. The Adyen team have identified the root cause and are working on resolving the issue. Updates can be found here https://status.adyen.com/ We will continue to monitor and share further updates when we have them.

3. identified Dec 06, 2023, 01:35 PM UTC

   The incident is still ongoing meaning that clients using Adyen terminals for payments may be experiencing elevated failure rates. The Adyen team have identified the root cause and are continuing to work on resolving the issue. Updates can be found here https://status.adyen.com/ We will continue to monitor and share further updates when we have them.

4. identified Dec 06, 2023, 02:09 PM UTC

   The Adyen team are still working to resolve the issue and updates can be found here https://status.adyen.com/ We are starting to see some successful payments via our monitoring tools but the incident is still ongoing and we will continue to monitor and share further updates when we have them.

5. monitoring Dec 06, 2023, 02:42 PM UTC

   Adyen have confirmed that the issue was resolved at 15:20 UK and we are starting to see successful terminal payments via our internal monitoring tools. If you still continue to experience issues - please reach out to our support team on [email protected]. We will continue to monitor and share updates on this page.

6. resolved Dec 06, 2023, 02:51 PM UTC

   Adyen have confirmed that the issue was resolved at 15:20 UK and we seeing normal levels of successful terminal payments via our internal monitoring tools. If you still continue to experience issues - please reach out to our support team on [email protected].