Resolved after 4 days 16 hours, affecting Order Service, on October 10, 2024.
We can confirm that the historical orders that were re-triggered have now completed processing to your POS. You may need to clear these orders from your downstream systems to correct reporting for today's sales. (This may not be required depending on the nature of the integration and your reporting.) If you need assistance with this, please let us know and we will provide a list of affected transactions. Lastly, we regret the impact to your operations, and we can provide an incident report to you once it has been drafted.
Affected components
Update timeline
- identified Oct 10, 2024, 06:07 PM UTC
We are aware of a current issue affecting integrations with third-party POS providers, which may trigger historical orders to resend and reprint. This is currently impacting same day sales reporting. We have resolved a previous issue regarding orders not appearing on Kitchen Display Screens. Our Engineering team is actively investigating, and we will provide another update shortly.
- monitoring Oct 10, 2024, 07:16 PM UTC
We can confirm that the historical orders that were re-triggered have now completed processing to your POS. You may need to clear these orders from your downstream systems to correct reporting for today's sales. (This may not be required depending on the nature of the integration and your reporting.) If you need assistance with this, please let us know and we will provide a list of affected transactions. Lastly, we regret the impact to your operations, and we can provide an incident report to you once it has been drafted.
- resolved Oct 15, 2024, 11:01 AM UTC
This incident has been resolved.
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