Visually.io had 11 outages in the last 2 years totaling 32h 58m of downtime — averaging 0.5 incidents per month.
There were 11 Visually.io outages since February 25, 2025 totaling 32h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
Allocator API went down.
Resolved – Google Cloud Incident Google has resolved the issue, and our core smoke tests confirm that all services are operating normally. We’ll continue monitoring Google Cloud for any further developments.
Due to a sudden Shopify permissions issue, we’re temporarily unable to sync orders with Visually. We’re actively working with Shopify to resolve it. No data will be lost, and all conversions will be calculated automatically once the issue is resolved.
This incident has been resolved. Shopify permissions have been restored, orders are syncing properly, and all missing data has been populated retroactively.
Allocator API went down.
Allocator API recovered.
Recommendations API went down.
Recommendations API recovered.
The Editor's quick preview (where you see the preview of the website) is down due to Outage of our 3rd party proxy service at Bright Data. We are working to mitigate this issue ASAP
Bright data has resolved the issue - back to normal
We are currently experiencing service degradation while ingesting new data events into our Snowflake data warehouse. (no data loss) Snowflake has reported an incident affecting our cluster. As a result, our platform may experience delays in report data updates. We are monitoring the situation closely and will share updates as they become available. https://status.snowflake.com/incidents/0lj68wp0lphb
We are currently experiencing intermittent issues affecting our Editor and Dashboard due to a Google Cloud outage. Our team has escalated the issue to Google Cloud and is awaiting further updates. We will share more information as it becomes available.
Google Cloud has resolved the issue, and all services are now working as expected.
We’re currently investigating an issue caused by a recent Shopify change that appears to have broken backward compatibility in certain Checkout UI Extension components. As a result, some elements that were expected to be hidden are now being rendered (including raw JSON content). As a precaution, we’ve temporarily removed all checkout extension components across all stores. No manual action is required on your end, and there’s no need to pause experiences individually. We’re actively working on a fix and will share an update shortly.
The issue caused by a recent Shopify change affecting Checkout UI Extension components has been resolved. The affected elements are now rendering correctly, and unintended content (including raw JSON) is no longer displayed. All checkout extension components have been safely restored across stores. No action is required on your end. We’ll continue to monitor the situation closely and will share updates if anything changes. Thank you for your patience.
We are currently experiencing issues due to an officially reported AWS outage, which is impacting some third-party services we rely on. As a result, our new AI Component Generator is temporarily unavailable — new chats cannot be initiated at this time. AWS is actively investigating the issue, and we will continue to monitor the situation closely. Updates will be posted here as soon as more information becomes available.
Issue with the AI provider resolved, AWS officially confirmed that the issue was resolved
Our dashboard is currently partial unavailable and may display incorrect error messages. We are actively working to resolve the issue and will provide updates as soon as possible. Thank you for your patience.
We're currently experiencing a partial outage due to issues with Google Cloud Platform (GCP), which is affecting the delivery of user experiences. Our team is actively working on mitigation and monitoring the situation closely.
The issue with Google Cloud Platform (GCP) has been resolved. All services are now fully operational, and user experiences are being served as expected. We’re continuing to monitor for stability. Thank you for your patience.