Visually.io incident

Allocator API and Recommendations API are down

Major Resolved View vendor source →

Visually.io experienced a major incident on September 1, 2026 affecting Affecting your Live Traffic (Allocator API) and Affecting your Live Traffic (Recommendations API) and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:31 PM UTC
Resolved
Sep 01, 2026, 03:59 PM UTC
Duration
27m
Detected by Pingoru
Sep 01, 2026, 03:31 PM UTC

Affected components

Affecting your Live Traffic (Allocator API)Affecting your Live Traffic (Recommendations API)Editor (Visually.io Website)Affecting your Live Traffic (Recommendations API)Affecting your Live Traffic (Allocator API)Editor (Visually.io Website)

Update timeline

  1. investigating Sep 01, 2026, 03:31 PM UTC

    Allocator API went down.

  2. resolved Sep 01, 2026, 03:59 PM UTC

    Resolved – Google Cloud Incident Google has resolved the issue, and our core smoke tests confirm that all services are operating normally. We’ll continue monitoring Google Cloud for any further developments.