Visually.io experienced a major incident on September 1, 2026 affecting Affecting your Live Traffic (Allocator API) and Affecting your Live Traffic (Recommendations API) and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Affecting your Live Traffic (Allocator API)Affecting your Live Traffic (Recommendations API)Editor (Visually.io Website)
Update timeline
- investigating Sep 01, 2026, 03:31 PM UTC
Allocator API went down.
- resolved Sep 01, 2026, 03:59 PM UTC
Resolved – Google Cloud Incident Google has resolved the issue, and our core smoke tests confirm that all services are operating normally. We’ll continue monitoring Google Cloud for any further developments.