Visually.io experienced a major incident on July 17, 2026 affecting Editor (Visually.io Website), lasting 7h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Editor (Visually.io Website)
Update timeline
- investigating Jul 17, 2026, 08:30 AM UTC
Due to a sudden Shopify permissions issue, we’re temporarily unable to sync orders with Visually. We’re actively working with Shopify to resolve it. No data will be lost, and all conversions will be calculated automatically once the issue is resolved.
- resolved Jul 17, 2026, 04:23 PM UTC
This incident has been resolved. Shopify permissions have been restored, orders are syncing properly, and all missing data has been populated retroactively.