Visually.io experienced a major incident on October 20, 2025 affecting Editor (Visually.io Website), lasting 19h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Editor (Visually.io Website)
Update timeline
- investigating Oct 20, 2025, 08:45 AM UTC
We are currently experiencing issues due to an officially reported AWS outage, which is impacting some third-party services we rely on. As a result, our new AI Component Generator is temporarily unavailable — new chats cannot be initiated at this time. AWS is actively investigating the issue, and we will continue to monitor the situation closely. Updates will be posted here as soon as more information becomes available.
- resolved Oct 21, 2025, 04:07 AM UTC
Issue with the AI provider resolved, AWS officially confirmed that the issue was resolved