Virtuous Outage History
Virtuous degraded View live status →Pingoru has recorded 59 incidents for Virtuous: 59 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 21 | 38 of 720 (5%) |
| May 2026 | 7 | 419 of 744 (56%) |
| June 2026 | 5 | 352 of 720 (49%) |
| July 2026 | 7 | 436 of 744 (59%) |
| August 2026 | 7 | 119 of 744 (16%) |
| September 2026 | 3 | 16 of 720 (2%) |
| October 2026 | 1 | 13 of 556 (2%) |
Incidents, newest first
Minor May 4, 2026 G&C Import Latency 15d 1h CRM+ App, CRM+
Started May 04, 2026, 09:36 PM UTC· resolved May 19, 2026, 10:38 PM UTC
- monitoring May 04, 2026, 09:36 PM UTC
Internal teams have indicated that we should no longer be seeing Gift & Contact Import tool latency. We are closely monitoring this functionality to confirm that processing and importing objects result in expected site performance.
- resolved May 19, 2026, 10:38 PM UTC
The issues with import latency has been resolved
Minor April 21, 2026 Intermittent System Slowness 5h 13m CRM+ App, Analytics, CRM API, Forms API and 2 more
Started Apr 21, 2026, 04:29 PM UTC· resolved Apr 21, 2026, 09:42 PM UTC
- investigating Apr 21, 2026, 04:29 PM UTC
We are currently experiencing intermittent slowness affecting some customers. Our engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
- resolved Apr 21, 2026, 09:42 PM UTC
Internal teams have confirmed that the noted intermittent slowness is resolved. Please reach out to support should your organization see otherwise.
Minor April 15, 2026 Form Submission Failures 2h 21m Forms API
Started Apr 15, 2026, 03:30 PM UTC· resolved Apr 15, 2026, 05:52 PM UTC
- investigating Apr 15, 2026, 03:30 PM UTC
We are currently investigating an issue where forms are failing to submit. Some users may be unable to complete form submissions at this time. Our engineering team is actively working to identify the cause and restore normal functionality. Updates will be provided as more information becomes available.
- monitoring Apr 15, 2026, 04:58 PM UTC
Our development team has deployed a potential resolution for the errors experienced when form submissions were being processed. We are monitoring that fix and will update this page with further updates this afternoon.
- resolved Apr 15, 2026, 05:52 PM UTC
Our internal teams have communicated that the unexpected behavior noted with form submission errors has been resolved. Please follow up with our support team on a ticket should you see further instances of the form submission error.
Minor April 13, 2026 Virtuous Analytics and Data Share: Temporary Data Sync Issue 6h 19m CRM+ App, Analytics
Started Apr 13, 2026, 03:58 PM UTC· resolved Apr 13, 2026, 10:18 PM UTC
- investigating Apr 13, 2026, 03:58 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- resolved Apr 13, 2026, 10:18 PM UTC
Data is now displaying as expected for Virtuous Analytics and Data Share. Please reach out to support if additional unexpected latency is seen.
Minor April 7, 2026 Virtuous Analytics, Data Share and Insights: Temporary Data Sync Issue 7h 29m CRM+ App, Analytics
Started Apr 07, 2026, 02:41 PM UTC· resolved Apr 07, 2026, 10:11 PM UTC
- investigating Apr 07, 2026, 02:41 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- resolved Apr 07, 2026, 10:11 PM UTC
Data is now displaying as expected for Analytics, Data Share, and Insights. Please reach out to support if additional unexpected latency is seen.
Minor April 1, 2026 Raise Gift Imports Stuck in Processing 7h 33m CRM+ App, Analytics
Started Apr 01, 2026, 02:32 PM UTC· resolved Apr 01, 2026, 10:05 PM UTC
- investigating Apr 01, 2026, 02:32 PM UTC
We are currently investigating an issue where gift imports from Virtuous Raise are appearing duplicated and remaining stuck in processing. In some cases, imports may appear empty or delayed. Our team is actively working to identify the cause and restore normal processing. We will provide updates as more information becomes available.
- resolved Apr 01, 2026, 10:05 PM UTC
The issue causing Raise gift imports to become stuck in processing has been resolved. Imports are now processing as expected. We will continue to monitor to ensure ongoing stability.
Minor March 16, 2026 Data Share Intermittent Issue 5h 30m CRM+ App, Analytics
Started Mar 16, 2026, 03:12 PM UTC· resolved Mar 16, 2026, 08:43 PM UTC
- investigating Mar 16, 2026, 03:12 PM UTC
There is an active incident impacting Data Share: data is not updating, and some table names have changed unexpectedly. Our engineering team is investigating and will restore normal operation as soon as possible.
- resolved Mar 16, 2026, 08:43 PM UTC
Data Share is now working as expected. We will continue monitoring to ensure full stability.
Minor March 13, 2026 Analytics and Insights Data Delay 4h 25m CRM+ App, Analytics
Started Mar 13, 2026, 02:59 PM UTC· resolved Mar 13, 2026, 07:24 PM UTC
- investigating Mar 13, 2026, 02:59 PM UTC
We are currently investigating an issue where Virtuous Analytics and Insights are missing data from March 12. Our engineering team is actively working to identify the cause and restore the missing data. We will provide updates as more information becomes available.
- resolved Mar 13, 2026, 07:24 PM UTC
Data is now displaying as expected for Analytics and Insights. Please reach out to support if additional unexpected latency is seen.
Minor March 10, 2026 Test Sandbox Data Appearing in CRM 23m CRM+ App, Analytics
Started Mar 10, 2026, 08:16 PM UTC· resolved Mar 10, 2026, 08:39 PM UTC
- investigating Mar 10, 2026, 08:16 PM UTC
We are investigating an issue where some users may be logged into a Sandbox (testing) environment, instead of their live Production environment. Your Production data remains safe and there is no risk of data loss. Our team is actively working to resolve the issue and restore normal behavior. We will provide updates as more information becomes available.
- investigating Mar 10, 2026, 08:24 PM UTC
We have identified the root cause of the issue causing test sandbox data to appear in the application. Our engineering team is actively working on a resolution. We will provide another update once the fix has been deployed or if timelines change.
- resolved Mar 10, 2026, 08:39 PM UTC
We identified the cause of the issue where some users briefly saw sandbox test data in the application. A system configuration change caused user sessions to temporarily point to a sandbox environment. To be clear, no customer data was exposed to other organizations. The data displayed was only internal test data from our sandbox environment. Our team has applied a fix to restore all users to their correct environment and ensure this does not happen again. Please let us know if you have any other questions or notice anything unusual. Thank you for your patience while we worked through this.
Minor March 9, 2026 Error generates when linking gift to recurring gift schedule 17h 21m CRM+ App, Analytics
Started Mar 09, 2026, 07:18 PM UTC· resolved Mar 10, 2026, 12:39 PM UTC
- investigating Mar 09, 2026, 07:18 PM UTC
Linking a gift to a recurring gift schedule is currently not functioning as expected. Our engineering team is aware and actively working on a fix. We will provide updates as soon as we have more information.
- resolved Mar 10, 2026, 12:39 PM UTC
Linking a gift to a recurring gift schedule is now functioning normally. We will continue monitoring to ensure full stability.
Minor March 5, 2026 Quick Search Generating an Error 47m CRM+ App, Analytics
Started Mar 05, 2026, 02:41 PM UTC· resolved Mar 05, 2026, 03:28 PM UTC
- investigating Mar 05, 2026, 02:41 PM UTC
Quick Search is currently not functioning as expected. Our engineering team is aware and actively working on a fix. In the meantime, you may use filters or queries to search your data. We will provide updates as soon as we have more information.
- resolved Mar 05, 2026, 03:28 PM UTC
The issue affecting Quick Search has been resolved, and the feature is now functioning normally. We will continue monitoring to ensure full stability.
Minor February 24, 2026 Virtuous Analytics – Scheduled Reports Unavailable 3d 20h CRM+ App, Analytics
Started Feb 24, 2026, 12:45 AM UTC· resolved Feb 27, 2026, 09:18 PM UTC
- investigating Feb 24, 2026, 12:45 AM UTC
The creation and sending of scheduled reports in Virtuous Analytics is currently unavailable. Our team is actively investigating the issue and working to restore functionality as quickly as possible. Updates will be provided as more information becomes available.
- resolved Feb 27, 2026, 09:18 PM UTC
The issue affecting the creation and sending of scheduled reports in Virtuous Analytics has been resolved. Scheduled reporting is now operating normally. Thank you for your patience while we worked through this issue.
Minor February 5, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 2/4/26 5h 15m CRM+ App, Analytics
Started Feb 05, 2026, 03:14 PM UTC· resolved Feb 05, 2026, 08:29 PM UTC
- investigating Feb 05, 2026, 03:14 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- resolved Feb 05, 2026, 08:29 PM UTC
Our internal teams have moved this minor incident to a resolved status. Please reach out to support if additional unexpected latency is seen.
Minor January 30, 2026 Virtuous Analytics: Temporary Sync Issue Affecting Data from 1/29/26 5h 41m CRM+ App, Analytics
Started Jan 30, 2026, 03:48 PM UTC· resolved Jan 30, 2026, 09:30 PM UTC
- investigating Jan 30, 2026, 03:48 PM UTC
We’re aware of the sync issue and are actively looking into it. Our engineering team is reviewing the data pipelines and sync processes to deploy a fix.
- resolved Jan 30, 2026, 09:30 PM UTC
Our internal teams have moved this minor incident to a resolved status. Please reach out to support if additional unexpected latency is seen.