Vindicia Outage History

Vindicia is up right now

Vindicia had 6 outages in the last 2 years totaling 19h 59m of downtime — averaging 0.2 incidents per month.

There were 6 Vindicia outages since August 8, 2025 totaling 19h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.vindicia.com

Minor April 7, 2026

Staging | Portal 1.0 and 2.0 login issue

Detected by Pingoru
Apr 07, 2026, 07:01 AM UTC
Resolved
Apr 07, 2026, 09:03 AM UTC
Duration
2h 1m
Affected: PortalStaging
Timeline · 2 updates
  1. investigating Apr 07, 2026, 07:01 AM UTC

    SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Apr 07, 2026, 09:03 AM UTC

    The issue has been resolved now.

Read the full incident report →

Notice January 15, 2026

Production | Database degradation

Detected by Pingoru
Jan 15, 2026, 12:11 AM UTC
Resolved
Jan 15, 2026, 05:33 AM UTC
Duration
5h 22m
Affected: Production
Timeline · 3 updates
  1. investigating Jan 15, 2026, 12:11 AM UTC

    Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

  2. monitoring Jan 15, 2026, 01:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 05:33 AM UTC

    The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.

Read the full incident report →

Minor December 13, 2025

Production | Reports 2.0 is currently stuck in a queued status.

Detected by Pingoru
Dec 13, 2025, 10:04 AM UTC
Resolved
Dec 13, 2025, 10:44 AM UTC
Duration
40m
Affected: Data Platform
Timeline · 2 updates
  1. investigating Dec 13, 2025, 10:04 AM UTC

    Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Dec 13, 2025, 10:44 AM UTC

    The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.

Read the full incident report →

Minor September 16, 2025

Production - Portal 2.0 Analytics Dashboard unavailable, Tuesday, September 16th, 2025

Detected by Pingoru
Sep 16, 2025, 07:03 PM UTC
Resolved
Sep 17, 2025, 05:08 AM UTC
Duration
10h 5m
Affected: Portal
Timeline · 3 updates
  1. identified Sep 16, 2025, 07:03 PM UTC

    Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. monitoring Sep 16, 2025, 11:51 PM UTC

    A fix has been implemented and we will monitor for any issues.

  3. resolved Sep 17, 2025, 05:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025

Production: Degradation in Portal Performance Wednesday, September 10th, 2025

Detected by Pingoru
Sep 10, 2025, 07:45 PM UTC
Resolved
Sep 10, 2025, 08:51 PM UTC
Duration
1h 5m
Affected: Portal
Timeline · 2 updates
  1. identified Sep 10, 2025, 07:45 PM UTC

    Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Sep 10, 2025, 08:51 PM UTC

    We are pleased to inform you that this incident has been resolved and portal is now fully operational.

Read the full incident report →

Notice August 8, 2025

Production: Email OTP Delivery Failure – Vindicia Portal 2

Detected by Pingoru
Aug 08, 2025, 10:36 AM UTC
Resolved
Aug 08, 2025, 11:21 AM UTC
Duration
44m
Affected: Portal
Timeline · 2 updates
  1. investigating Aug 08, 2025, 10:36 AM UTC

    We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Aug 08, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →