Vindicia incident

Production - Portal 2.0 Analytics Dashboard unavailable, Tuesday, September 16th, 2025

Vindicia experienced a minor incident on September 16, 2025 affecting Portal, lasting 10h 5m. The incident has been resolved; the full update timeline is below.

Started: Sep 16, 2025, 07:03 PM UTC
Resolved: Sep 17, 2025, 05:08 AM UTC
Duration: 10h 5m
Detected by Pingoru: Sep 16, 2025, 07:03 PM UTC

Affected components

Portal

Update timeline

identified Sep 16, 2025, 07:03 PM UTC

Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
monitoring Sep 16, 2025, 11:51 PM UTC

A fix has been implemented and we will monitor for any issues.
resolved Sep 17, 2025, 05:08 AM UTC

This incident has been resolved.