Vindicia incident

Production: Degradation in Portal Performance Wednesday, September 10th, 2025

Vindicia experienced a minor incident on September 10, 2025 affecting Portal, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started: Sep 10, 2025, 07:45 PM UTC
Resolved: Sep 10, 2025, 08:51 PM UTC
Duration: 1h 5m
Detected by Pingoru: Sep 10, 2025, 07:45 PM UTC

Affected components

Portal

Update timeline

identified Sep 10, 2025, 07:45 PM UTC

Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
resolved Sep 10, 2025, 08:51 PM UTC

We are pleased to inform you that this incident has been resolved and portal is now fully operational.