Vindicia incident

Production: Email OTP Delivery Failure – Vindicia Portal 2

Vindicia experienced a notice incident on August 8, 2025 affecting Portal, lasting 44m. The incident has been resolved; the full update timeline is below.

Started: Aug 08, 2025, 10:36 AM UTC
Resolved: Aug 08, 2025, 11:21 AM UTC
Duration: 44m
Detected by Pingoru: Aug 08, 2025, 10:36 AM UTC

Affected components

Portal

Update timeline

investigating Aug 08, 2025, 10:36 AM UTC

We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
resolved Aug 08, 2025, 11:21 AM UTC

This incident has been resolved.