VETtrak incident

Unique Student Identifier (USI) Outage - 27/02/2023

Resolved after 1 day 2 hours, affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more, on February 27, 2023.

investigating Feb 27, 2023, 12:41 AM UTC

We are currently aware of an incident impacting access to the Unique Student Identifier (USI) system. This is a 3rd party system which we have no control over and as such, this message has been posted for informational purposes only.

Started: Feb 27, 2023, 12:41 AM UTC
Resolved: Feb 28, 2023, 02:44 AM UTC
Duration: 1d 2h
Detected by Pingoru: Feb 27, 2023, 12:41 AM UTC

Affected components

VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery ServiceUnique Student Identifier (USI) (3rd Party)

Update timeline

investigating Feb 27, 2023, 12:41 AM UTC

We are currently aware of an incident impacting access to the Unique Student Identifier (USI) system. This is a 3rd party system which we have no control over and as such, this message has been posted for informational purposes only.
resolved Feb 28, 2023, 02:44 AM UTC

This incident has been resolved.

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