VETtrak incident

Org code or License issue

Major Resolved View vendor source →

VETtrak experienced a major incident on August 31, 2026 affecting VETtrak Desktop Software, lasting 8h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 12:11 AM UTC
Resolved
Aug 31, 2026, 08:58 AM UTC
Duration
8h 46m
Detected by Pingoru
Aug 31, 2026, 12:11 AM UTC

Affected components

VETtrak Desktop Software

Update timeline

  1. investigating Aug 31, 2026, 12:11 AM UTC

    ReadyTech are aware of an issue currently presented to hosted clients that are generating the error; “Error connecting to VETtrak (2): The organisation code entered is not correct, or there are not enough licences available.”

  2. identified Aug 31, 2026, 01:34 AM UTC

    We've found the issue and are working on resolving

  3. monitoring Aug 31, 2026, 02:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2026, 08:58 AM UTC

    This incident has been resolved.