VETtrak incident

VETEmbark Outage - 11/05/2023

Resolved after 26 minutes, affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more, on May 11, 2023.

resolved May 11, 2023, 07:18 AM UTC

The VETembark service has been restored. Unfortunately, due to an issue we have had to revert to the previous version. We will aim to redeploy this update early next week.

Started
May 11, 2023, 06:51 AM UTC
Resolved
May 11, 2023, 07:18 AM UTC
Duration
26m
Detected by Pingoru
May 11, 2023, 06:51 AM UTC

Affected components

VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service

Update timeline

  1. investigating May 11, 2023, 06:51 AM UTC

    We are currently aware of an incident impacting access to the VETEmbark System, a recent update has caused this to be non-functional currently. This is being investigated and more information will be provided shortly.

  2. resolved May 11, 2023, 07:18 AM UTC

    The VETembark service has been restored. Unfortunately, due to an issue we have had to revert to the previous version. We will aim to redeploy this update early next week.

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