VETtrak incident

Outage - 19/07/2023

Resolved after 53 minutes, affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more, on July 19, 2023.

investigating Jul 19, 2023, 03:09 AM UTC

We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.

Started
Jul 19, 2023, 03:09 AM UTC
Resolved
Jul 19, 2023, 04:03 AM UTC
Duration
53m
Detected by Pingoru
Jul 19, 2023, 03:09 AM UTC

Affected components

VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service

Update timeline

  1. investigating Jul 19, 2023, 03:09 AM UTC

    We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.

  2. resolved Jul 19, 2023, 04:03 AM UTC

    This incident has been resolved.

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