VETtrak incident

Outage - 14/06/2024

Minor Vendor's status page →

Resolved after 22 minutes, affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more, on June 14, 2024.

investigating Jun 14, 2024, 05:18 AM UTC

We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly. This is impacting some customers access to the hosting environment and the clearing of user licences at log off.

Started
Jun 14, 2024, 05:18 AM UTC
Resolved
Jun 14, 2024, 05:40 AM UTC
Duration
22m
Detected by Pingoru
Jun 14, 2024, 05:18 AM UTC

Affected components

VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service

Update timeline

  1. investigating Jun 14, 2024, 05:18 AM UTC

    We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly. This is impacting some customers access to the hosting environment and the clearing of user licences at log off.

  2. resolved Jun 14, 2024, 05:40 AM UTC

    This incident has been resolved.

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