Resolved after 57 minutes, affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more, on June 29, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Update timeline
- investigating Jun 29, 2025, 11:38 PM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment, including portals and online access. This is being investigated and more information will be provided shortly.
- monitoring Jun 30, 2025, 12:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 12:35 AM UTC
This incident has been resolved.
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