Resolved after 5 hours 54 minutes, affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more, on July 22, 2025.
We have identified the cause of this outage and are working on a fix, an update and ETA will be provided when known.
Affected components
VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Update timeline
- investigating Jul 22, 2025, 12:35 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.
- identified Jul 22, 2025, 05:20 AM UTC
We have identified the cause of this outage and are working on a fix, an update and ETA will be provided when known.
- resolved Jul 22, 2025, 06:30 AM UTC
This incident has been resolved.
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