Veryfi incident

Elevated errors during processing of signed S3 URLs

Minor Resolved View vendor source →

Veryfi experienced a minor incident on June 3, 2025, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 09:08 PM UTC
Resolved
Jun 03, 2025, 10:11 PM UTC
Duration
1h 3m
Detected by Pingoru
Jun 03, 2025, 09:08 PM UTC

Update timeline

  1. investigating Jun 03, 2025, 09:08 PM UTC

    We are observing an elevated error count related to processing of documents in files that are submitted in pre-signed S3 URLs. Other files appear to be processing as expected. We are investigating the issue.

  2. resolved Jun 03, 2025, 10:11 PM UTC

    Elevated error rates have now stopped without our intervention. We are continuing to investigate the incident, however all services are now back to normal.