Veryfi Outage History

We have identified the root cause being silent failures in a recent deployment to some servers. The issue has been resolved and services are operating normally again.

We have identified the root cause being silent failures in a recent deployment to some servers. The issue has been resolved and services are operating normally again.

We have completed recovering the Nexus repository. While all artifacts have been recovered, some authentication keys were not recoverable. If you experience authentication errors while connecting to Lens SDK repositories, please reset your keys at https://app.veryfi.com/api/settings/keys/ For further help, please contact [email protected]

The processing time has returned to its normal value.

Lens SDK Repository recovered.

We have identified the root cause of the issue as a recently updated Web Application Firewall (WAF) rule. The impact was confined to POST requests containing multipart/form-data payloads with specific data patterns that triggered the WAF rule. Given the nature of the rule, the specific data required to activate it, and the low volume of affected requests, this false positive scenario was not detected during our testing phase. The change has been reverted, and the issue is now fully resolved.