Veryfi incident

Processing performance has been affected.

Minor Resolved View vendor source →

Veryfi experienced a minor incident on September 30, 2025, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 02:00 PM UTC
Resolved
Sep 30, 2025, 06:25 PM UTC
Duration
4h 25m
Detected by Pingoru
Sep 30, 2025, 02:00 PM UTC

Update timeline

  1. resolved Sep 30, 2024, 06:25 PM UTC

    All services are currently back to normal. The root cause of this issue is related to underlying latencies in AWS and is a recurrence of an earlier issue that we believed we had resolved. While this issue is currently not in effect, we are continuing to work with AWS to identify and remediate the root issue to prevent its recurrence.

  2. investigating Sep 30, 2025, 02:00 PM UTC

    We are experiencing a general degradation in processing time since 13:37:00 UTC. We're reviewing the root cause of the incident.

  3. resolved Sep 30, 2025, 06:25 PM UTC

    All services are currently back to normal. The root cause of this issue is related to underlying latencies in AWS and is a recurrence of an earlier issue that we believed we had resolved. While this issue is currently not in effect, we are continuing to work with AWS to identify and remediate the root issue to prevent its recurrence.