Verisk experienced a critical incident on October 19, 2026 affecting ClaimSearch Website, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 05:13 PM UTC
We're actively investigating the ClaimSearch SSO login issue and XML failures to reach Claimsearch endpoints disruption and appreciate your patience as we work to identify the root cause.
- investigating Oct 19, 2026, 06:25 PM UTC
Our technical teams are actively investigating the ClaimSearch login issue and working toward resolution. We will provide further updates as more information becomes available.
- identified Oct 19, 2026, 08:25 PM UTC
Our technical teams have identified a connectivity issue with the Web Application Firewall. They are actively troubleshooting the issue with the WAF vendor to resolve it. The teams are working toward a resolution and will provide further updates as more information becomes available.
- monitoring Oct 19, 2026, 09:26 PM UTC
ClaimSearch website login has been restored following remediation actions conducted in coordination with our web application firewall provider. Our technical teams are continuing to monitor application availability and verify that access remains consistent and reliable.
- monitoring Oct 19, 2026, 09:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 19, 2026, 09:40 PM UTC
ClaimSearch SSO login issue has been fully restored. We appreciate your patience during this time.