Veriff experienced a minor incident on August 6, 2026 affecting Verification Decisions, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 06:00 PM UTC
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.
- identified Aug 06, 2026, 06:09 PM UTC
We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible. Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected. We will continue to provide updates as more information becomes available.
- monitoring Aug 06, 2026, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 07:33 PM UTC
This incident has been resolved.