Veriff experienced a minor incident on July 28, 2026 affecting Verification Decisions, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 02:00 PM UTC
We are actively monitoring an issue that is causing some automated sessions to experience higher decision times than usual. This issue is not affecting all sessions, so you may or may not be impacted. Our team is currently investigating the root cause. We will provide another update as soon as we identify the affected component and have more information to share.
- investigating Jul 28, 2026, 02:25 PM UTC
We are continuing to investigate this issue.
- identified Jul 28, 2026, 02:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 28, 2026, 02:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 02:38 PM UTC
We have rolled back a failing component deployment that was causing elevated decision times. Following a monitoring period, all systems have returned to normal operation. We apologize for any inconvenience this may have caused.