Veriff experienced a minor incident on April 24, 2026 affecting API and API and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 02:18 PM UTC
We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
- identified Apr 24, 2026, 02:32 PM UTC
The root cause of the issue has been identified. Our team is prioritized on deploying a fix.
- monitoring Apr 24, 2026, 03:30 PM UTC
The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
- resolved Apr 24, 2026, 03:34 PM UTC
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.