Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →
Started
Apr 24, 2026, 02:18 PM UTC
Resolved
Apr 24, 2026, 03:34 PM UTC
Duration
1h 16m
Detected by Pingoru
Apr 24, 2026, 02:18 PM UTC

Affected components

APIAPIVerification DecisionsVerification Decisions

Update timeline

  1. investigating Apr 24, 2026, 02:18 PM UTC

    We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

  2. identified Apr 24, 2026, 02:32 PM UTC

    The root cause of the issue has been identified. Our team is prioritized on deploying a fix.

  3. monitoring Apr 24, 2026, 03:30 PM UTC

    The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.

  4. resolved Apr 24, 2026, 03:34 PM UTC

    Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

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