Veriff experienced a minor incident on September 1, 2024 affecting Verification Decisions and Verification Decisions and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2024, 06:44 AM UTC
Hmm. Some verification decisions might receive delayed responses. We are checking it out and will update you shortly. Sorry for the inconvenience!
- investigating Sep 01, 2024, 06:51 AM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2024, 07:13 AM UTC
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
- resolved Sep 01, 2024, 08:18 AM UTC
Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!