Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on September 2, 2024 affecting Verification Decisions and Verification Decisions and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2024, 07:40 PM UTC
Resolved
Sep 02, 2024, 08:18 PM UTC
Duration
37m
Detected by Pingoru
Sep 02, 2024, 07:40 PM UTC

Affected components

Verification DecisionsVerification DecisionsVerification Decisions

Update timeline

  1. investigating Sep 02, 2024, 07:40 PM UTC

    Hmm. Some verification decisions might receive delayed responses. We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. monitoring Sep 02, 2024, 08:07 PM UTC

    Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

  3. resolved Sep 02, 2024, 08:18 PM UTC

    Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!