Veriff incident

Our service is experiencing issues

Major Resolved View vendor source →

Veriff experienced a major incident on October 23, 2024 affecting Veriff Station and Veriff Station and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2024, 03:51 PM UTC
Resolved
Oct 23, 2024, 04:21 PM UTC
Duration
30m
Detected by Pingoru
Oct 23, 2024, 03:51 PM UTC

Affected components

Veriff StationVeriff StationVeriff Station

Update timeline

  1. investigating Oct 23, 2024, 03:51 PM UTC

    Hmm. Something seems to be up with Station. We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. monitoring Oct 23, 2024, 03:57 PM UTC

    Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

  3. resolved Oct 23, 2024, 04:21 PM UTC

    Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!