Veriff experienced a minor incident on February 20, 2025 affecting API and API and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2025, 03:03 PM UTC
Hmm. Something seems to be up with creating sessions to freshly created integrations. We are checking it out and will update you shortly. Sorry for the inconvenience!
- identified Feb 20, 2025, 03:17 PM UTC
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
- monitoring Feb 20, 2025, 04:02 PM UTC
Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
- resolved Feb 20, 2025, 04:15 PM UTC
Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!