Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on April 3, 2025 affecting API, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 04:40 PM UTC
Resolved
Apr 03, 2025, 05:45 PM UTC
Duration
1h 4m
Detected by Pingoru
Apr 03, 2025, 04:40 PM UTC

Affected components

API

Update timeline

  1. investigating Apr 03, 2025, 04:40 PM UTC

    Hmm. Something seems to be up with our POST "/v1/validate-registry" endpoint but all the other ones work great. We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. identified Apr 03, 2025, 04:43 PM UTC

    We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!

  3. resolved Apr 03, 2025, 05:45 PM UTC

    Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!