Veriff experienced a minor incident on April 16, 2025 affecting Verification Decisions, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 11:05 AM UTC
Hmm. Something seems to be up with verification decisions, there might be a slight delay in receiving session decisions. We are checking it out and will update you shortly. Sorry for the inconvenience!
- identified Apr 16, 2025, 11:29 AM UTC
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
- monitoring Apr 16, 2025, 11:34 AM UTC
Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
- resolved Apr 16, 2025, 11:46 AM UTC
Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!