Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →
Started
Apr 22, 2026, 12:16 PM UTC
Resolved
Apr 22, 2026, 01:00 PM UTC
Duration
44m
Detected by Pingoru
Apr 22, 2026, 12:16 PM UTC

Affected components

API

Update timeline

  1. investigating Apr 22, 2026, 12:16 PM UTC

    We are currently investigating potential degraded performance with API. Our team is working on identifying root cause of the issue that is contributing to increased latency/ errors on requests to public API and will provide an update shortly.

  2. monitoring Apr 22, 2026, 12:46 PM UTC

    The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.

  3. resolved Apr 22, 2026, 01:00 PM UTC

    We have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

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