Veriff experienced a minor incident on September 3, 2026 affecting Verification Decisions and Verification Decisions and 1 more component, lasting 8h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 10:18 PM UTC
We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
- identified Sep 03, 2026, 10:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 03, 2026, 10:34 PM UTC
An issue has been identified with one of our third party providers causing an increase in auto verification decision times in our US regions.
- monitoring Sep 03, 2026, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2026, 11:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2026, 06:20 AM UTC
This incident has been resolved.