Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on June 11, 2025 affecting End User Flow and End User Flow, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 03:57 PM UTC
Resolved
Jun 11, 2025, 04:43 PM UTC
Duration
45m
Detected by Pingoru
Jun 11, 2025, 03:57 PM UTC

Affected components

End User FlowEnd User Flow

Update timeline

  1. investigating Jun 11, 2025, 03:57 PM UTC

    Hmm. Something seems to be up with End User Flow We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. identified Jun 11, 2025, 04:24 PM UTC

    We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!

  3. monitoring Jun 11, 2025, 04:32 PM UTC

    Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.

  4. resolved Jun 11, 2025, 04:43 PM UTC

    Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!