Veriff experienced a minor incident on June 12, 2025 affecting End User Flow and End User Flow and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:39 PM UTC
Hmm. Something seems to be up with end user flow and longer decision times. We are checking it out and will update you shortly. Sorry for the inconvenience!
- identified Jun 12, 2025, 06:54 PM UTC
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
- identified Jun 12, 2025, 07:42 PM UTC
We’ve discovered the cause of the problem and are still working to get the fix deployed to live as soon as possible! Apologies for the inconvenience!
- monitoring Jun 12, 2025, 08:03 PM UTC
Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
- resolved Jun 12, 2025, 09:35 PM UTC
Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!